[SatNews] Iridium Communications Inc. (Nasdaq:IRDM) has announced that 17 service partners have signed up to participate in the company’s Network Quality Guarantee program.
The Iridium Network Quality Guarantee promises complete network availability for customers purchasing new Iridium satellite phones and airtime service. Under its Network Quality Guarantee, Iridium offers credits of up to 100 minutes of airtime, as well as up to three months of free subscription fees, if the network fails to complete properly initiated voice calls from customers’ new Iridium handsets. The offer applies only to new customers using Iridium 9555 or Iridium 9505A satellite phones. If customers are unable to complete a properly initiated call within the first 90 days of activation, they can submit a credit claim through participating service providers. Iridium will work with the service providers to ensure issues are not related to dialing errors or improper usage, and if possible, will provide assistance to resolve the problems to the customer’s satisfaction.
The following Iridium service providers have agreed to extend this industry-leading guarantee offer: Blue Sky Network, LLC; Comsatel S.A.; Comunicaciones Latincom LTDA; General Dynamics Satellite Communication Services Inc.; GMPCS Personal Communications, Inc.; Infosat Communications, Inc.; SatCom Direct Communications Inc.; SatCom Global FZE; Spacenet Communications Services de Mexico, S.A. de C.V.; Stratos Wireless, Inc.; Tecnologias de Control Del Norte SA de CV (TECNOR); Tesacom do Brasil Comunicacoes Ltda; Tesacom Panamá, SA; Tesacom Perú S.A.C; TR PTY LTD; Vizada, Inc.; and Vizada SAS. Iridium expects others will follow suit.
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