KVH is learning that Maritime industries, both commercial and leisure, are expanding globally, making it necessary for those companies who serve these industries to support customers anywhere they go.
To better serve its global clientele, KVH Industries, Inc., (Nasdaq: KVHI) launched its new E-Learning Center for marine technicians who install and service KVH products at dealerships and distributorships around the globe. The program makes convenient, on-demand, interactive training and certification available to members of KVH’s global support network while ensuring that customers enjoy outstanding service from factory-certified technicians wherever they go.
The KVH E-Learning Center features a complete training course for the award-winning TracPhone ® V7 and mini-VSAT Broadband SM service. The comprehensive course is divided into easy-to-follow modules that can each be completed in less than an hour. The system tracks each participant’s progress through the course, so it’s easy for a technician to pick up where they left off whenever it’s convenient for them to continue their training. Once they’ve completed all the modules, technicians take the certification exam online. Upon passing the exam, technicians are granted Certified Service Provider status, KVH’s elite technical support certification.
As KVH’s products and services evolve, interactive “mini-courses” will allow these technicians to remain up to date on KVH’s award-winning technology. Owners of KVH products will be able to rest assured that certified dealers and distributors are available to assist them wherever they travel. In the coming months, the E-Learning Center will offer additional courses on KVH’s other TracPhone satellite communications and TracVision® satellite entertainment systems.
