CONTRACT AWARD — NASA has awarded a contract to the Universities Space Research Association, or USRA, of Columbia, Maryland, to advance understanding of the effects of the space environment on the functioning of space exploration systems. The association will perform research, analysis and testing for technology and system development in fire prevention, detection and suppression, and other technologies necessary to sustain human life in the harsh environment of space. Other areas of research will include power, environmental control and life support systems, resource utilization and crew health. This work will allow NASA‘s Glenn Research Center in Cleveland to secure and sustain specialized R&D capabilities that are essential to its role in NASA’s exploration efforts. The indefinite delivery, indefinite quantity cost plus fixed fee contract’s two-year base period begins June 6, 2008, and has a maximum value of $14 million. The contract has three, one-year options, with a potential estimated value of $35 million, if all options are exercised.- BUSINESS — Peak8 Solutions has launched “Support Services Live”. This is a newly branded premium technical support service for WildBlue Communications customers. WildBlue Communications provides satellite broadband service in North America and Peak8 will provide their service for WildBlue’s retail high-speed Internet subscribers, providing cost effective technical support solutions for consumers who seek help for technical issues outside the normal scope of issues covered by WildBlue’s standard technical support team. The service will be available 24/7, 365 days per year. At the heart of the new support service is Peak8’s Supportal Solution Suite. This is a unique and patent pending Customer Experience Management solution unlike any ever developed and uses a full 360 degree support methodology, including solutions for intelligent self-help, assisted help via chat or voice care representatives, dynamic content delivery for CE device resolutions, and remote support services when required. Consumers are able to use the Support Services Live portal to find relevant support content, self-help tools/automated fixes, and live assistance fast and cost effectively—Boulder, Colorado
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