ADTANCE has announced the company’s ADTANCE Support and Fieldstreaming solution has now been optimized to work with the Starlink beta — the combined solution marks the first time multi-camera streamlining video customer support is possible in locations where internet access is not currently available or reliable.
With Starlink, ADTANCE enables customer support technicians across the globe to provide multi-camera video assistance to users located in rural and remote areas, including the middle of the ocean, deep in a rainforest or inside an underground building where WiFi and mobile data connections are not possible.
Starlink, a division of SpaceX, is a satellite internet constellation designed to deliver high-speed broadband internet to locations of the globe where connectivity has typically been a challenge. Starlink satellites are more than 60 times closer to Earth than traditional satellites, resulting in lower latency and the ability to support services typically not possible with traditional satellite internet.
The demand for live remote video customer support, testing and training has skyrocketed due to COVID-19 mandates combined with the shortage of highly skilled technicians available to work on increasingly complex machines. However, live remote support can be challenging for companies that have machinery located in remote areas, underground, at sea or in other areas where internet connections are not possible.
“Our customers operate in almost every continent – some in very remote areas where conventional mobile connection reaches its limits,” said Moritz Seger, Digital Transformation Manager at ZAHORANSKY AG and an ADTANCE customer. “The ability to use Starlink in combination with the ADTANCE Support and Fieldstreaming solution is very promising for our company and our customers. This solution allows us to gain independence from internationally varying conditions and poorly developed mobile networks in rural areas. We already use ADTANCE solutions on a daily basis in our global customer service and with the combination of both solutions, we are well prepared for the future.”
“As a supplier of airfield tankers operating around the world in the most isolated areas, we rely on reliable and fast communication for our service,” said Nico Hanemann, Head of Aviation Department, Dr.-Ing. Ulrich Esterer GmbH & Co. Fahrzeugaufbauten und Anlagen KG and also an ADTANCE customer. “The combination of the innovative remote assistance solution we already have in place with ADTANCE Support along with Starlink provides this capability and is also unbeatable in terms of cost.”
“With Starlink our customers will experience the best quality livestream customer support with nearly no latency anywhere in the world,” said Nils Arnold, CEO and co-Founder of ADTANCE. “Even in the middle of an ocean or deep in the rainforest it is possible to use our multi-camera fieldstreaming video assistance with a high speed internet connection. This means that every place can now be serviced remotely, even where there wasn’t internet access in the past.”
Note: ADTANCE customers need to have Starlink installed in order to use it with the ADTANCE Support and Fieldstreaming solution. The Starlink beta is now available in most locales, with new regions being added on a regular basis.
