Mariner’s xVu suite delivers industry leading tools and capabilities for improved Network Quality of Experience (QoE). It allows service providers to take a customer-centric approach to achieving service excellence and has been shortlisted in this year’s IPTV World Series Awards, in the “Best Quality Improvement Solution” category. xVu provides clear visibility into service performance with benefits across four key business areas through four distinct platforms:
- NetworkVu extends the traditional network-centric monitoring to include real-time monitoring of the customer experience
- SupportVu detects faults and isolates customer problems proactively to assess the consumer experience objectively in real-time
- ExecVu tracks customer activity at the viewing level and offers revenue opportunity insight for content providers and advertisers
- HomeVu enables the customer to self-diagnose service performance issues and allows the service provider to communicate problems, status, and in-home service schedules with viewers through on-screen messaging
