Advanced Digital Broadcast, a supplier of technology to the global digital television industry, and Mariner, a provider of innovative IP video technologies, have unveiled a solution to enable proactive pay-TV service monitoring, which increases the quality of subscribers’ experience and reduces operator costs. The joint solution integrates new software capabilities in ADB’s latest IPTV STBs with Mariner’s flagship service assurance suite, xVu™.
The solution provides quantifiable metrics on the quality of the video, audio and performance of each STB in each home. The operator has visibility into problems of long channel change times, errors within the video such as frame drop, and can proactively resolve them, sometimes even before the subscriber notices them, let alone calls for support. The joint solution is based on TR-069, a Broadband Forum developed protocol for remote management of end user devices.
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