WildBlue Communications has new partnerships with three U.S.-based call center providers that will strengthen the company’s ability to better serve its customers. New partnerships with Sitel, a global Business Process Outsourcing (BPO) leader, and Cloud 10, a call center outsourcing provider using a broad network of home-based care agents, will grow WildBlue’s entirely U.S.-based customer care capacity by more than 80 percent this year. WildBlue retail customers now have a new premium technical support service through the company’s partnership with Peak8 Solutions, a leading provider of customer service and support solutions for connected “smart” homes and digital lifestyle end-users. Peak 8’s “Support Services Live” will provide cost effective technical support solutions for consumers with technical issues outside the normal scope of the core WildBlue system, such as wireless routers, PCs, and various software applications. Headquartered in Nashville, Tennessee, Sitel provides fully integrated customer care and back office processing services that focus on delivering a return on customer investment to their clients by reducing service costs, improving customer retention and increasing revenue per customer. Cloud 10, a Colorado-based company, uses At Home Professionals coupled with leading edge technology and one of the industry’s most experienced management teams to provide market leading contact center solutions. Peak8 Solutions of Boulder, Colorado, offers a comprehensive solution suite designed to improve the productivity and effectiveness of technical support call centers.
WildBlue Communications Serves Up More Support
WildBlue Communications has new partnerships with three U.S.-based call center providers that will strengthen the company’s ability to better serve its customers. New partnerships with Sitel, a global Business Process Outsourcing (BPO) leader, and Cloud 10, a call center outsourcing provider using a broad network of home-based care agents, will grow WildBlue’s entirely U.S.-based customer care capacity by more than 80 percent this year. WildBlue retail customers now have a new premium technical support service through the company’s partnership with Peak8 Solutions, a leading provider of customer service and support solutions for connected “smart” homes and digital lifestyle end-users. Peak 8’s “Support Services Live” will provide cost effective technical support solutions for consumers with technical issues outside the normal scope of the core WildBlue system, such as wireless routers, PCs, and various software applications. Headquartered in Nashville, Tennessee, Sitel provides fully integrated customer care and back office processing services that focus on delivering a return on customer investment to their clients by reducing service costs, improving customer retention and increasing revenue per customer. Cloud 10, a Colorado-based company, uses At Home Professionals coupled with leading edge technology and one of the industry’s most experienced management teams to provide market leading contact center solutions. Peak8 Solutions of Boulder, Colorado, offers a comprehensive solution suite designed to improve the productivity and effectiveness of technical support call centers.
