IneoQuest Technologies, Inc. has developed the industry’s first Apple® iPhone application to allow service providers to monitor and improve digital video quality remotely. The iVMS Mobile iPhone application provides executives, operations teams, and OSS operators with a real-time detailed summary of the status of video quality by program, detailed analytics on programming, and historical information to improve the immediate and long-term viability and performance of the network. As a result, the complexity of delivering digital video is simplified and customer experience is improved while saving operational expenses and time through remote execution. Service providers currently turn to IneoQuest to monitor and improve the actual digital picture the consumer sees, the digital technologies used to deliver the digital picture, and the control mechanisms used to deliver interactive services, such as pay-per-view or video on demand. The iVMS Mobile iPhone application enhances these services with remote access and control for service provider executives, operations teams, OSS operators and field technicians. The iVMS Mobile iPhone application provides remote access to:
- An immediate detailed summary of the current status of video quality by program with quality ratings and alarms for immediate attention
- A “program availability metric” – a simple, percentage-based measurement of each program’s video quality over a 24-hour period
- Immediate access to additional performance details with one screen tap to solve problems live as if in the network operations center itself
- Live measurements of each program’s media delivery index (MDI) across the network
- Detailed analytics and historical information on program quality by location; by day, week, and month; by error type, etc. for benchmarking and continuous improvement
