Vizada Networks… Bound For Bratislava (SatCom)

[SatNews] The Company’s support activities are being upgraded…

Vizada Networks has created an all new customer service structure based out of its ISO 9001 certified facility in Slovakia. The new Vizada Networks ONE Customer Care unit has been implemented to meet the leading satcoms and telecommunications specialist’s commitment to customer focus and satisfaction. Vizada Networks has invested considerably in the optimization of its backbone and infrastructure in order to become more efficient, enhance its service availability and to increase support for its global customers. The ONE Customer Care unit is an important part of the company’s on-going investment in upgrading its customer offering.

As a consequence of the implementation of the new ONE Customer Care unit, all customer support activities in the Netherlands will be moved to Bratislava, Slovakia. Vizada Networks’ Slovakia facility has, since 1995, developed a proven track record in meeting customers’ support expectations, and will now take the full responsibility for all Vizada Networks installation and customer support including service management. The migration of all Vizada Networks customer support services to Slovakia is underway, with a final implementation date of January 1, 2012. Customers will not experience any impact on performance of installation, networks services and availability during the process, which, once complete, will enable Vizada Networks to strengthen its position as a leading, customer-focused communications and connectivity provider.