GTACS is a multiple-award contract for the design, development, acquisition, production, deployment, operation, maintenance and associated services for Program Executive Office Command, Control and Communications-Tactical (PEO C3T) systems hardware. The goal of the contract is to save costs by filling requirements for hardware and services using a set of pre-approved vendors. The contract is an indefinite delivery/indefinite quantity (IDIQ) agreement, which will streamline processes and speed delivery of services during the 5 year contract term.
GTACS contract users will have access to AMS’ full suite of IT support offerings as well as its Service Desk solution. AMS provides a wide variety of critical environment IT support options including basic IT maintenance and on-site technical support to remote IT systems maintenance solutions. The AMS Service Desk will provide support for customer reported incidents. In addition to incident management, the Service Desk will provide asset management, preventative maintenance tracking, monthly reporting and problem management services.
