The land drilling service, marketed under the name FieldAccess™, solves customers’ requirements for quick VSAT orders, installations and rig moves by leveraging in-region field technicians. The service also enables predictable budgeting through flat rate service plans and unlimited contiguous U.S. long distance. FieldAccess’ service is backed by CapRock’s support capabilities, enabled by its self-owned and operated global infrastructure and four 24/7 Network Operations Centers (NOC) that provide support and service today to more than 2,000 customer sites.
“Customers choose CapRock based on our level of responsiveness and our ability to deliver the right solution when they need it,” said Ron Wagnon, CapRock Communications’ VP & general manager for North America. “With FieldAccess, land drilling clients will get the quick deployments they demand coupled with CapRock’s committed support.”
CapRock also announced today its new service developed uniquely for the shallow water production market that is available as part of CapRock’s full service portfolio of offshore energy solutions. Customers operating shallow-water production platforms now have access to voice and data communications that include CapRock’s service and support. The new turnkey managed VSAT services include terminal selection, satellite bandwidth, support including 24/7 NOC access, and a set of optional products and features. FieldAccess for the U.S. land drilling market and the production platform service for the GOM are both available immediately. The expansion of the services internationally is currently in development.
“CapRock has served clients with operations in the GOM for more than 29 years and today holds approximately 50 percent market share within the drilling segment, but has not specifically targeted the shallow water production market,” said Keith Johnson, CapRock president of global energy services. “With our new service we will be able to further serve the production market and customers can now rely on us for all of their offshore communication needs. Our portfolio delivers solutions ranging from simple to complex requirements such as supporting a small crew onboard a manned platform just a few miles offshore or enabling multiple parties simultaneous data collaboration onboard a distant drilling rig.”
These new services build on CapRock’s existing managed VSAT services and DR-Series of pre-packaged disaster recovery solutions developed for the energy industry. Service will be provided by CapRock’s award-winning, self-owned and operated infrastructure which contributed to the company receiving the top teleport operator of the year rating in 2008 by the World Teleport Association.
